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Thank you for shopping with Aethravia. We strive to provide high-quality skincare products and ensure customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.
This Return & Refund Policy applies to all purchases made through https://aethravia.com.
By placing an order on our website, you agree to the terms outlined in this policy.
Orders may be cancelled only before they are dispatched from our warehouse.
Once an order has been shipped, it cannot be cancelled.
To request a cancellation, please contact us as soon as possible at aethravia@gmail.com with your order details.
If the order has not been dispatched, the full amount paid will be refunded to the original payment method.
Due to the personal care and hygiene nature of our skincare products, we do not accept returns for:
We will gladly provide a replacement or refund if:
To be eligible, you must contact us within 48 hours of delivery and provide:
After verification, we may offer a replacement, store credit, or refund at our discretion.
Once a refund request is approved, the refund will be processed to the original payment method used during purchase.
Refund processing times may vary depending on your payment provider, but generally take 5–10 business days after approval.
Shipping charges, if any, are non-refundable unless the return is due to an error on our part.
We currently do not offer exchanges.
If you received a damaged, defective, or incorrect item, please contact us and we will assist you with a replacement where applicable.
Aethravia reserves the right to refuse any return or refund request that does not comply with this policy.